We would like the customer to send us videos and pictures to help us anal when their machine has some problems.

This is the best way and the fastest way to let us understand what is wrong with the machine

Example videos for pump issues: https://youtu.be/wpL6rD4kIMw?list=PLBDvJ1Z5wIpc9wb9lqEG_4it28pdHDh5W

Example pictures for water leaking: